Support
Frequently Asked Questions
Everything you need to know about SSA.
What is Seoul Skin Archive?
Seoul Skin Archive (SSA) is a monthly K‑beauty subscription box. We curate Korean skincare products discovered in Seoul and deliver them worldwide every month.
How does the subscription work?
After completing a short skin quiz, we personalize your box based on your skin type and concerns. Your box ships once per month and can be cancelled at any time.
When will SSA launch?
We are launching in 2026. Pre-register now to save 30% on your first box and be among the first to receive your personalized K‑beauty curation.
Which countries do you ship to?
We ship worldwide. Shipping times and fees vary by destination. See our Shipping page for full details.
Can I cancel anytime?
Yes. You can cancel your subscription at any time before the next billing cycle with no cancellation fees.
What if I don't like a product?
We stand behind our curation. If you receive a damaged or incorrect item, contact us and we'll make it right.
How is my box personalized?
We use your skin quiz results — skin type, concerns, and sensitivities — to match you with products suited to your profile. No two boxes are identical.
Are the products full-size?
Our boxes include a mix of full-size products and curated trial sizes depending on the product type. Each box contains 4–6 items.